LABOUR ALLOCATOR 

 

ABOUT SEE SERVICES 

SEE Services deliver facilities management and infrastructure support services to organisations across the UK. Recognised for our quality delivery combined with a personal touch, customers trust us to comply, maintain and sustain their properties.   With contracted projects spanning diverse sectors including retail, NHS, schools, and care homes, SEE Services offers a vibrant environment where your expertise will have a meaningful impact on our customers’ business world. 

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JOB DESCRIPTION

Lead and coordinate a group of engineers across a region, responding to urgent customer call-outs and known planned activities, striving to deliver within SLAs and give great customer service. Communicating challenges with proposed solutions to colleagues and customers. Participating in “out of hours” call out rota. Contributing towards maximising revenue and profit, whilst delivering a high quality, efficient and effective service provision.

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RESPONSIBILITIES

• Allocate Engineers and Subcontractor's to Reactive, planned & quoted work orders, ensuring most efficient delivery and commercial control element within allocation to deliver best margin.

• Manage a small team of engineers.

• Ensure efficiency of engineers through maximising workload/number of jobs completed.

• Collaborate with Estimators to deliver quoted works.

• Update customer portals promptly

• Provide customers with RAMs.

• Organise plant, OOH guarding, and permits to work.

• Monitor and drive to improve Engineers app use.

• Make sure that completed work orders are ready for invoicing.

• Provide Account Management to my clients.

• Manage client accounts, client portals, WIP, CNR

• Monitor clients’ portals to maintain SLA performance.

• Apply costs and mark up to work orders.

• Manage sub- and direct contractors.

• Monitor and drive improvement in supplier performance to ensure quality of service and value for money and service level agreements.

• Provide management support to the Helpdesk Manager and Head of Customer Services

• Work with the allocator team, delivering KPIs, client updates, and all portals are maintained.

• Report on the above to the Helpdesk Manager

• Help develop the business by

• Identify opportunities to become more efficient and improve service delivery.

• Look for opportunities to grow the business and generate income.

• Always seek opportunities to deliver service in a cost-effective way, reducing overheads where possible

• Review and monitor completed WO on the CNR where target margins have not been achieved and look for ways to improve.

• Ensure that all duties are carried out in line with all Company policies and procedures and requirements.

• Ensure you follow Health and Safety policies and requirements.

• Ensure you conduct your personal behaviour so that the Company’s reputation is protected and enhanced.

• Join the out of hours escalation team.

• This job description provides an overview of the role and your duties and responsibilities and may be subject to change.

• This job description is not intended as an exhaustive list, and you will be expected to comply with any reasonable requests as directed by management.

• The Company reserves the right to require you to perform other duties from time to time, which may include work in other departments, and it is a condition of your employment that you are prepared to do this.

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QUALIFICATIONS AND EXPERIENCE

• Have a can-do attitude and the ability to think out of the box in a positive way to find solutions

• Have strong communication and planning skills along with the ability to get the best from our engineers

• Deliver a high level of customer service

• Take pride in my work and always set exceptional standards